Akhyaan Telegen Pvt. Ltd.

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Akhyaan Telegen Pvt. Ltd.


Located at the heart of India, NCR; Akhyaan Telegen offers the best of BPO, KPO, RPO, and IT Enabled services. We at Akhyaan Telegen are a team of young energetic individuals who are well equipped and trained to handle services like Lead Generation, Voice Sales and Support, Customer Care, Financial Consultant, Chat and Email support, Procurement, Billing, Back Office Tasks, Online-Offline Data Entry and Transcription services.

We are the front runners when it comes to managing business processes for companies based in UK ,USA, Australia and have rapid expansion plans across the globe. Akhyaan Telegen blends various process expertise to provide a broad range of services. We always look to build a relationship beyond contract with our clients, as we truly believe that the basis of long term growth is going that extra mile. We believe in Trust, Values and Flexibility as the driving force that delivers great outcomes.

Our core Business Areas include (but are not limited to):
 Financial Consultant
 Call center lead generation
 SEO Lead generation
 Landing page and web lead generation
 Social network lead generation
 Voice Sales and Support
 Customer Care
 Back Office
 Online and Offline data Entry

Chat and Email Services
 Sales
 Up-Sell & Cross-Sell Programs
 E-commerce Support
 Lead Generation
 Technical Support
 Account Information Updates

Vision
To be the partner of your choice when you think of Business Process Outsourcing. Akhyaan Telegen is committed towards total client satisfaction which will lead to loyalty.
Mission Statement
Our mission is to be innovative and provide competitive edge to our clients. For this we ensure that we employ best practices in service delivery. We will continue striving for excellence and be industry leaders in service domain.
Core Values
Trust: Build strong and long lasting relations with our clients based on trust. Caring: Provide great working environment for our employees Efficient: Always deliver on time and as requested
Business Goals
 Lowering Business Running costs
 Increase your business Efficiency
 Help in improving your customer service
 Help Business Expansion into new locations


Our Delivery Process
At Akhyaan Telegen, we always believe in providing transparent and flexible business process delivery. We will ensure that there’s a smooth transition of business processes from your location to our delivery centers. We possess the right tools, experience and assets to align our process delivery to your unique needs while leveraging our global capability for innovation. Various levels of deliver process will involve – Project Planning, Solution Design, Execution and Delivery Report.

How do we Assure Quality
Quality Assurance starts with the team that we have. Ensuring that they are well trained and are fully equipped to deliver unparalleled service level. We have well defined metrics and procedures in place that help us measure the agent’s service quality and growth with the organization. Akhyaan Telegen is fully committed to incorporate and adhere to international quality assurance. Some of the tools that we use to insure quality include:
- ISO 9000
- Six Sigma
- Total Quality Management (TQM)
- Constant up gradation to various QA procedures
- OSP (DoT) Certification
Team With Us:
We would love to hear from you and will be happy to assist you in your future projects. Please feel free to get in touch with us at info@akhyaan.com