Akhyaan Telegen Pvt. Ltd.

Technical Support

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Technical Support

TECHNICAL SUPPORT

As a specialized Technical Support/helpdesk worker, you'll be observing and keeping up the PC frameworks and systems inside an association in a specialized bolster part. In the event that there are any issues or changes required, for example, overlooked passwords, infections or email issues, you'll be the primary individual workers will come to.
Undertakings can incorporate introducing and designing PC frameworks, diagnosing equipment/programming shortcomings and taking care of specialized issues, either via telephone or up close and personal.
In particular, as organizations can't bear to be without the entire framework, or individual workstations, for more than the base time taken to repair or supplant them, your specialized backing is imperative to the continuous operational proficiency of the organization.
As specialized bolster, you may likewise be known as a helpdesk administrator, professional or support engineer.
You could work for programming or hardware suppliers giving after-deals backing or organizations that have some expertise in giving IT upkeep and backing. On the other hand you may work in house, supporting whatever remains of the business with their continuous IT necessities.

A few assignments you might be included in include:
• Working with clients/representatives to recognize PC issues and prompting on the arrangement

• Logging and keeping records of client/representative inquiries
• Analyzing call logs so you can spot basic patterns and fundamental issues
• Updating self improvement reports so clients/workers can attempt to settle issues themselves
• Working with field designers to visit clients/representatives if the issue is more genuine
• Testing and settling flawed equipment